Frequently asked questions

About Us

What is Wincredibles?

Wincredibles is an e-commerce store that offers customers a chance to win luxury prizes with every purchase they make. Wincredibles is an idea to bring the luxuries of life within reach for the average Joe.

I’m new to Wincredibles, how does it work?

It's very simple;

  • 1. Select a prize you would like to win
  • 2. Buy the corresponding product of the prize
  • 3. Once bought, we will send you a digital coupon on your app and email
  • 4. When the lucky draw happens you will be notified in app and email and our correspondent will reach out to you
  • 5. They will get further details and send you the winning prize if you are the winner.

For more details, You can go to “How it works” on our website/app or simply click this link.

How can I access

You can access Wincredibles on a desktop, smartphone, or a tablet.

Is Wincredibles available on Android and IOS?

Yes, Wincredibles is available on both the App Store and Google Play Store.

How to find us?

Wincredibles has its headquarters located in Houston Texas. We are planning on opening our display stores in various regions too. In the meantime, if you have any questions or inquiries, please feel free to visit our 'Contact Us' page or email us your query at

What countries do Wincredibles operate in?

Wincredibles is accessible globally, and you can find details about the product and prize collection for international users in the 'Draw Terms & Conditions.'


Why should I register an account with Wincredibles?

To complete a purchase on Wincredibles, you must have a registered account for security and protection.

How do I set up a Wincredibles account?

To set up the Wincredibles account, click 'Login/Register' in the top right corner of your screen and enter your information in the designated fields.

How do I edit my Wincredibles account?

To edit your account, click on your name/photo icon in the main menu, go to the profile section, make your changes, and click 'Save changes' to complete.

Can I use someone else's credit card in my Wincredibles account?

If you have the cardholder's permission, you can use or save any credit card to complete your purchase.

How do I 'Log out' of my Wincredibles account?

To 'Logout,' click on your name/photo in the top right-hand corner and select 'Logout' from the drop-down menu.

Will I receive ‘push notifications’ if I ‘Log Out’?

When you're logged out, you'll receive only general notifications. To access account-related information, you need to 'Login'.

I can’t remember my Wincredibles account password!

When you're at the 'Login' page, simply choose 'Forgot Password' and then follow the on-screen instructions to reset your password.

How do I reset my Wincredibles account password?

Select 'Forgot Password' at the login screen and follow the on-screen instructions for a password reset.

What credit cards do Wincredibles accept?

Wincredibles welcomes all major credit and debit cards, like Visa, MasterCard, and Amex.

Can I close my Wincredibles account?

Yes, you can deactivate your account by going to your account settings and selecting "Deactivate My Account".

Why am I receiving 'push notifications' or emails from Wincredibles?

Wincredibles only sends relevant notifications related to your user experience, not spam.


How frequently do new Wincredibles campaigns emerge?

After the conclusion of an existing campaign, new campaigns are generated instantly. While there's no fixed time limit for each campaign, you can anticipate the frequent emergence of new campaigns.

Making a Purchase

Are there any hidden charges on Wincredibles purchases?

Wincredibles purchases do not have any hidden charges, but we recommend checking with your bank for any transaction or processing fees.

Will I be charged a Sales Tax?

Depends on your state/country. Each state and its corresponding country have different tax brackets, each purchase is dependent on the location the order has to be delivered.

What currencies can I use to purchase a Wincredibles product?

Wincredibles currently accepts US Dollars, but you can make a purchase from any currency, with exchange rates and fees determined by your bank.

Can I cancel or refund a Wincredibles purchase order?

No, all sales purchases are final as per the 'User Agreement.'

Can I pay in installments?

At this point in time, there are no installment plans. But you can always check with your Credit Card issuing institution, if they offer installment plans, you can always opt for that with your institution.

Wincredibles Products

Where can I collect my Wincredibles products?

All products are delivered via USPS to the address provided by the customer. In case you win the grand prize of a campaign via a lucky draw, the grand prize will be sent to the address provided by the winner when our correspondent reaches out to you and the respective verification process is completed.

Can I send someone else to collect my Wincredibles products?

As stated earlier, the products are delivered to the address via USPS. No need for our customers to make a travel to collect the products.

Wincredible prizes

Where can I collect my Wincredibles prize?

Information about the prize collection location will be communicated to you, the winner, through email. For comprehensive details, please consult the 'Draw Terms & Conditions.'

Can I send someone else to collect my prize?

Only the registered account holder or an individual with 'Power of Attorney' (POA) can collect the prize, with a Valid State ID / Drivers License or passport as acceptable identification.

What if I don't want people to know I've won the Wincredibles prize draw?

Wincredibles has the right to use your image, name, and statements across their marketing channels as per the 'Draw Terms & Conditions'.

Can I view past winners of the Wincredibles campaign draws?

Yes, you can, our lucky Winners of the past campaigns are posted on our website/app.

How will I be notified about the status of a campaign?

Wincredibles will send 'Push Notifications' and emails to notify ticket holders of the status of each campaign. And subsequently, our correspondent will reach out to you with the good news via video call on a recorded line.


Are my personal details secure with Wincredibles?

Wincredibles does not store sensitive credit card information, and credit card details are securely stored through the 'Checkout' online payment gateway.

Will I be spammed by Wincredibles?

No, you won't be spammed by Wincredibles.


Career with us

For job vacancy inquiries, you can visit the 'Help Centre' in the Main Menu and select 'Inquiries.'

If you need to talk to us

You can email us at, and our correspondent will reach out to you and answer all your queries.